FAQ

You'll add your personalization details right on the product page before you add to cart — names, your special date, locations, or a short message, depending on the piece. If there's anything extra you'd like us to know, add it in the personalization area before you checkout. Every gift is made to order by our small team, so those details are exactly what we work from — please double-check spelling and dates before you place your order.

You can shop with us on our website, and you'll also find us on Etsy. Wherever you order, it's the same team handcrafting your gift with love.

If you have a code, just enter it in the "Discount code" box at checkout and it'll apply to your order. For a $5 off code, keep an eye out for the on-page popup.

Don't worry — we'll do our best to help. Contact us as soon as you can via chat or at support@paper-anniversary.com with your order number and the change. Because every piece is personalized and made to order, we can usually update details if we catch them before your gift goes into production — so the sooner you reach us, the better.

Things people often ask to change:

• A date or spelling — easy to fix if we catch it early.
• The wrong item (like choosing the US map instead of the World map) — reach out and we'll sort it.
• Your shipping address — send the correction right away; if it hasn't shipped, we can usually update it.

Once an item has already been personalized and made, we may not be able to change it — but we'll always try to make it right.

Reach out as soon as you can and we'll help. If your gift hasn't gone into production yet, we can usually cancel or adjust it. Once a personalized item is being made, it's harder to cancel — but please contact us and we'll figure out the kindest solution together.

Your map is personalized, comes framed, and includes 10–20 engraved push pins — you choose how many when you order.

Want more pins later? Order our Extra Pins pack any time and we'll engrave your new locations so you can add wherever your adventures have taken you since. We recommend adding your existing pins to your map first, so you can be sure there's room and they won't be too crowded.

Our maps come in Small (10" × 12") and Large (12" × 18"). The Paper map is also available in Extra Large (20" × 30"). Larger maps give your pins more room to breathe — if you're planning lots of pins, sizing up is a lovely choice.

Traditional wedding anniversaries each have a material — and our best-selling map comes in every one, so the gift itself marks the milestone:

• 1st — Paper
• 2nd — Cotton
• 3rd — Leather
• 4th — Linen & Silk
• 5th — Wood
• 6th — Iron
• 7th — Copper
• 8th — Bronze
• 10th — Aluminum & Tin
• 11th — Steel
• 12th — Linen & Silk
• 19th — Bronze
• 21st — Brass
• 22nd — Copper
• 25th — Silver

Not sure which year you're celebrating or which map to choose? Email us and we'll point you to the perfect one.

Cut-off time for each business day is 4:30 PM PST. For Framed House Outlines, add 8 business days to the speeds below — because they're hand-traced, they take extra time before shipping.

United States

• Standard: arrives in 1–2 weeks — FREE
• USPS Priority: arrives in 3–5 business days — $10–15
• USPS Express: arrives in 2–4 business days — $35–39 (comes with a money-back guarantee — shipping cost is refunded if it arrives late)

Canada

• Standard: 7–30 business days average — $12–20 (usually within 15 days, but customs delays can take longer)
• UPS Express: 3–6 business days — $20–40 (courier delivery, signature required)

Other Countries

• Standard: 7–30 business days average — $20–39 (usually within 15 days, but customs delays can take longer)
• UPS Express: 3–6 business days — $36–59 (courier delivery, signature required)

Items ship from California. International customers are responsible for any customs, duty, or import fees.

Each product page shows an estimated delivery date — click "View All Shipping Options" to see every shipping speed. At checkout, you'll also see the estimated delivery date next to each shipping option.

Yes, we ship worldwide! International standard orders usually arrive within about 15 days, though customs can occasionally add time. Any customs, duty, or import fees are the responsibility of the recipient — those are set by your country, not by us.

Choose one of our faster shipping speeds at checkout (USPS Priority or Express) and the estimated delivery date will update so you can see if it'll arrive in time.

If timing is tight, we can also send you a high-resolution photo to show the recipient in the meantime! Request it in the "personalization" notes at checkout, or contact us for a high-res image of your actual gift. You can show it to the recipient and explain that it's being lovingly handcrafted by artisans in San Francisco.

Yes! Standard shipping is FREE to these locations.

As soon as your order ships, you'll receive the tracking number by email. Package updates are also available through the chat on our website.

No — to keep it a surprise, our business name does not appear on the packaging.

We don't offer gift wrapping. For leather trays, you can request that they come in an organza gift bag. If you'd like gift wrapping, we suggest shipping the gift to your own address so you can wrap it before giving it to the recipient.

We don't automatically send mockups unless you request one at the exact time of ordering. Mockups are $5 each.

If you request a mockup, it adds about 1–4 days to the shipping time because of the approval process. Be sure to check your spam folder in case the mockup lands there!

For non-personalized items, simply return within 14 days (from date of receipt) for a full refund (minus shipping costs to and from you), exchange, or store credit.

For personalized items, we'll make a replacement if there's something wrong with the workmanship or if we made a mistake on your order. For customer mistakes (e.g., a spelling error, or choosing the wrong size), unfortunately these can't be returned due to the personalization — but we know mistakes happen, so we'll do our best to make you a replacement at a discounted cost.

To start a return, contact us at support@paper-anniversary.com and let us know what's wrong. If it's a workmanship issue, please send photos. Any items returned without authorization will be rejected. Please see our Terms of Use for our full policy on returns, exchanges, store credit, and defective items.

We're so sorry — let's fix it. Email us photos of the issue at support@paper-anniversary.com and, if it's a workmanship problem or something we got wrong, we'll make you a replacement. You're always taken care of when the error is ours.

Yes — we have over 17,000 customer reviews! You can read them here.

Our paper jewelry is covered in a durable glaze for shine and protection. It should not be worn in the shower or get wet. Don't leave it for long periods on surfaces it may stick to (e.g., paper or plastic), or in direct sunlight.

Our jewelry is made of fine Sterling Silver, which can naturally oxidize over time. To reduce tarnish, store it in a soft cloth inside a sealed plastic bag. With proper care, you can enjoy our jewelry for years to come.

You can view our up-to-date Website Terms of Use & Privacy Policy here.