FAQ & Shipping

Most of our customers order gifts last-minute. We're here for you!

When will it arrive?

On each product page and in the checkout, it displays an estimated delivery date. It looks like this. Click "View All Shipping Options" to see all shipping speeds.

Shipping speeds & cost

Cut-off time for each business day is 4:30 PM PST. Weekends & holidays are NOT counted as business days.

STANDARD: arrives in 1-2 weeks  FREE

PRIORITY: arrives in 3-5 business days  $10

EXPRESS:arrives in 2-4 business days  $35

STANDARD: arrives in 7-30 business days average $20 **No tracking or guarantee. Usually arrives within 15 days but Customs delays could take longer

DHL EXPRESS: arrives in 3-6 business days  $40       **Courier delivery; guarantee; signature required.

Our framed House Outlines are our most time-intensive gift! Because they are hand-traced line by line, they take 2 weeks to make, before shipping.

More info

Get a high-resolution photo to show the recipient! You can either request this in the "personalization" notes when you check out, or fill out the contact form below, and ask for a high-res image of your actual gift.

You can show this to the recipient, and explain it's being lovingly handcrafted by artisans in San Francisco!

We do not automatically send out mock-ups, unless you request it specifically at the exact time of ordering. Mock-ups are $5 each.

If you need a mock-up, it will add 1-4 days to the shipping time, because of the approval process.

As soon as your order ships, you'll receive the tracking number by email.

All US orders include tracking.

International orders have tracking while transported in the USA, but tracking in your country is only available for DHL.

To keep it a surprise, our business name does not appear on packaging.

Items are shipped from California. In rare cases, shipments may be delayed due to weather or international customs. Unfortunately, these factors are out of our control we cannot guarantee delivery times. Customs/duty/import fees are the responsibility of the customer.

Yes! Standard shipping is FREE to these locations.

We are committed in providing above-and-beyond service and we want you to have the best shopping experience ever.

For non-personalized items, simply return it within 14 days (from date of receipt) for full refund (minus shipping costs to and from the user), exchange or store credit.

For personalized items, we will make a replacement if there is something wrong with the workmanship or if our company made a mistake on your order. For customer mistakes (e.g. spelling order, chose the wrong size, etc) unfortunately these cannot be returned due to the personalization. We know that mistakes do happen, so we will do our best to make you a replacement at a discount cost.


To return items, please contact us at the form below, letting us know what's wrong. Any items returned without authorization will be rejected. For more details about returns, exchanges, store credit & defective items, please read our Terms of Use.

Our paper jewelry is covered in a durable glaze for shine and protection. They should not be worn in the shower or get wet. Do not leave our jewelry for long periods on surfaces that it may stick to (ex. paper, plastic), or in direct sunlight.

Jewelry is made of fine Sterling Silver, which could naturally oxidizes over time. To reduce tarnish, store our jewelry in a soft cloth enclosed in a sealed plastic bag. With the proper care, you can enjoy our jewelry for years to come.

Need help?

Fill out this contact form below. We'll get back to you in a few business hours.

You can text/call at 650-731-2844, but the contact form is usually faster.

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